Política de envío

1. Scope

This shipping policy applies to all purchases made through our online store TuGo La Marca.

2. Order Processing

  • Orders are processed Monday through Friday, excluding holidays.
  • Orders received before 2:00 p.m. will be processed the same day.
  • Orders received after 2:00 p.m. will be processed on the next business day.

3. Shipping Options

  • Standard Shipping: Delivery in 8-12 business days.
  • Express Shipping: Delivery in 5-7 business days.
  • International Shipping: Delivery times vary depending on the destination and may be subject to customs.

4. Shipping Costs

  • Shipping costs are calculated based on the package weight and delivery location.
  • We offer free shipping for orders over $150.

5. Order Tracking

  • Once your order has been shipped, you will receive an email with the tracking number and a link to track the status of your shipment.

6. Deliveries

  • Deliveries are made Monday through Saturday, excluding holidays.
  • A signature may be required at the time of delivery.

7. Shipping Issues

  • If your order does not arrive within the estimated timeframe, please contact us via:
  • If you receive damaged products, please notify our customer service team within 48 hours of receiving your order.

8. International Policies

  • International shipments may be subject to duties, taxes, and customs fees, which are the responsibility of the customer.
  • Delivery times for international shipments may vary due to customs processes.

9. Modifications and Cancellations

  • Once an order has been processed, we cannot make changes or cancellations.
  • If you need to modify your order, please contact us as soon as possible to see if changes can be made before processing.

10. Contact

For any questions or assistance related to the shipment of your order, please contact us at Tugo.0524@outlook.com or 860-518-0703.

11. Policy Review

This shipping policy will be reviewed and updated periodically to ensure the best possible experience for our customers.